Terms of service
Terms of Service
Welcome to The Grateful Kettle. By visiting our website and/or purchasing from us, you agree to the following Terms of Service. Please review these terms before using our website or placing an order.
Products and Product Information
The Grateful Kettle offers herbal tea blends and related products. We make every effort to accurately describe our products, ingredients, sizes, and other information. Because our products contain natural ingredients, variations in color, aroma, texture, appearance, and flavor may occur from batch to batch.
Product availability is subject to change without notice, and we reserve the right to discontinue or modify products at any time.
Herbal Product Disclaimer
Information provided on our website, product packaging, or other materials is for general educational and informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Our products and information are not a substitute for professional medical advice. Customers should consult a qualified healthcare professional regarding questions about medical conditions, medications, pregnancy or breastfeeding, allergies, or the suitability of particular herbs or ingredients.
Customers are responsible for reviewing product ingredient lists before use and determining whether a product is appropriate for them.
Orders and Payments
By placing an order, you agree that the information you provide is accurate and complete and that you are authorized to use the selected payment method.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, product availability, or other circumstances that prevent us from fulfilling an order.
Cancellations, Returns and Refunds
Cancellation, return, and refund requests are governed by our Return and Refund Policy. Please review that policy before completing your purchase.
Shipping
Orders are shipped according to our Shipping Policy. Customers are responsible for providing a complete and accurate shipping address at checkout.
Delivery dates provided by carriers or displayed at checkout are estimates and may be affected by circumstances outside of our control.
Allergies and Sensitivities
Our products may contain or be prepared or packaged in environments where various herbs, botanicals, spices, fruits, or other ingredients are handled.
Customers with allergies, sensitivities, medical conditions, or dietary concerns should carefully review the listed ingredients before purchasing or consuming a product and consult an appropriate healthcare professional when necessary.
Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, engage in fraudulent activity, or use the website for unlawful purposes.
Content appearing on The Grateful Kettle website, including original product descriptions, branding, graphics, photographs, and other original materials, may not be reproduced or used for commercial purposes without permission, except as otherwise permitted by law.
Pricing and Availability
Prices and product availability may change without notice. We reserve the right to correct typographical errors, inaccuracies, or pricing errors and to cancel or adjust affected orders when reasonably necessary.
Limitation of Liability
To the fullest extent permitted by applicable law, The Grateful Kettle will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms of Service is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will become effective when posted to our website, unless otherwise stated.
Contact
If you have questions regarding these Terms of Service or an order, please contact us using the contact form on our website.
Last updated: August 2026